I was surprised to read some of the negative reviews because I had a good experience with these guys. I first went to a local shop who clearly had mis-diagnosed a complex electronic problem. The other shop thought it was a mechanical issue and I knew better, so I went to this dealer. It took a while, but it was a very difficult intermittent problem. Eventually they found it and fixed it for the estimated rate. Even though the parts cost exceeded what they first quoted me, they stuck to the original quote. I've since returned twice and have had very good service from Syd Somes in service department.