Rude and Unprofessional Management
Third time at this restaurant and last! Had dinner reservations for a party of 6 at 6 PM and was told I had to tender the table back by 7:20 PM as they had another reservation. I told them it was fine as we had a show to attend to at the Schnitzer. What I was not predicting is that the other 2 couples would be caught in traffic, one of the steaks was not cooked correctly and had to be sent back, our waitress, who was very nice, was very busy with other customers and could not provide a fast service. Before we knew it, it was 7:00 PM when we finished dinner. We ordered desert around 7:10 PM and before it was served and by 7:30 one of the managers came to our table with an attitude to tell us we had to leave because they needed the table. What a rude and unprofessional way to handle the situation! I am a firm believer of "it's not what you say, but how you say it." This is the first time in my life I have been told I have to leave by a certain time. What this restaurant should learn is that we can't predict certain situations (like horrible traffic jams, raw, uncooked food and slow service). I encourage this restaurant to never do this again to any customers as now there are 3 very unhappy couples that will never set foot on this restaurant. Believe me, the are are so many wonderful restaurants out there and this one will not be in our list anymore. To the waitress that served us - I feel bad because the person that paid the bill did not leave a tip. I know the dissapointment was not caused by you, but the rude manager that ruined our dinner experience.
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