Manicure/Foot Massage? What massage?
I had a similarly horrible experience at Portland Spa. My boyfriend bought me a gift certificate for a level one foot massage, which was really nice since my feet had been hurting a lot and I never pamper myself. Before my scheduled appointment, I received a voicemail from the spa that was slightly intelliglble, offering me a pedicure if I wanted to upgrade from a foot massage. I never called the person back as I was only interested in the service I had booked. When I arrived the receptionist informed me that I was in luck because the pedicurist had stayed late and I would get a pedicure at a $65 value for no additional charge! That was fine with me, as I assumed I would be getting the service I had reserved and expected. I went into the waiting room, and the ambience of the spa was really nice and relaxing. When I went into the pedicure room, I had a foot soak, then very passive foot rub, no cuticle care, minor nail trimming and she painted my nails. The massage portion involved her softly rubbing some lotion on my feet for a couple minutes. I have had other $20 pedicures that were much more thorough and left my feet feeling much smoother and well cared-for. I had prominent calluses on my heels after the treatment, the black dye from my flip flops hadn't even been rubbed off, which is easy to do in the shower in a couple minutes. She was done in 20 minutes after the 10 minute soak... and I was basically out the door. I am really surprised that they could reasonably charge $60 for this service. I left her a $10 tip, as is customary in these places, but definitely felt slighted. I was especially disappointed because I thought I was getting a 15-minute foot massage. I will not be recommending this spa to anyone and will not be returning... parking was also a disaster.
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