Redeemed by the owner
We initially had given Palio's 1 star for HORRIBLE service we received. This review was ONLY redeemed because of the owner. Much of the info will remain the same though for the sake of the issue we had.
Read more at portland.citysearch.com
*Foods, drinks, desserts are good!
* Location and decor - quaint - just a good 'ole hole in the wall
* However, and unfortunately... as other reviews have commented - it smells of sour milk or something and needs & extreme odor eater intervention.
Situation: my wife wanted a kid's grilled cheese, but was told it would double the price, even though it's the same size. She was fine with it, but after ordering thought for same price she could get a better sandwich for the same price as the measly cheese sandwich, but was told "no"....the sandwiches come pre-made, and on top of that- it was covered in mustard, which my wife is allergic to mustard seed. This wasn't disclosed on the menu. After all the complications over a CHEESE sandwich - we were offered NO other options, just a sandwich my wife couldn't eat. Gee... THANKS "customer service" orientated employee!
The owner came in a while later, & started picking up dishes as he normally will do. He asked if there was something wrong with the sandwich, and told him my wife was unable to eat it. He took it away and immediately refunded us, AND... brought us dessert without us saying a thing. He just wanted to make it right.
The owner himself is service orientated, but needs to have his employees think the same - they're HORRIBLE with customer's. I also wish the owner would think more out of the box and get rid of his "fee" using credit or EVEN debit. Most stores do NOT get charged a fee for using debit card with your pin number. I hardly carry any cash anymore & keep track of spending with debit and credit.
You'll get use to the smell, and the food is good enough - just take a little patience for the employees