I love this place. Its clean, and doesnt play loud music like some coffee shops in the area. The staff seems to work there for years on end so it must be a good place to work.

This place is awesome! It's so cute, and it's nestled in a roundabout between Hawthorne and Division. I stumbled upon it by accident, really. The coffees are delicious, and the cakes are perfect- even vegan options!

We initially had given Palio's 1 star for HORRIBLE service we received. This review was ONLY redeemed because of the owner. Much of the info will remain the same though for the sake of the issue we had.

*Foods, drinks, desserts are good!
* Location and decor - quaint - just a good 'ole hole in the wall
* However, and unfortunately... as other reviews have commented - it smells of sour milk or something and needs & extreme odor eater intervention.

Situation: my wife wanted a kid's grilled cheese, but was told it would double the price, even though it's the same size. She was fine with it, but after ordering thought for same price she could get a better sandwich for the same price as the measly cheese sandwich, but was told "no"....the sandwiches come pre-made, and on top of that- it was covered in mustard, which my wife is allergic to mustard seed. This wasn't disclosed on the menu. After all the complications over a CHEESE sandwich - we were offered NO other options, just a sandwich my wife couldn't eat. Gee... THANKS "customer service" orientated employee!

The owner came in a while later, & started picking up dishes as he normally will do. He asked if there was something wrong with the sandwich, and told him my wife was unable to eat it. He took it away and immediately refunded us, AND... brought us dessert without us saying a thing. He just wanted to make it right.

The owner himself is service orientated, but needs to have his employees think the same - they're HORRIBLE with customer's. I also wish the owner would think more out of the box and get rid of his "fee" using credit or EVEN debit. Most stores do NOT get charged a fee for using debit card with your pin number. I hardly carry any cash anymore & keep track of spending with debit and credit.

You'll get use to the smell, and the food is good enough - just take a little patience for the employees

My favorite cafe ever. . great staff, good music, amazing variety of cakes (the vegan peanut butter cake is off the charts), and the spinach salad is huge. The new addition is great for quiet, the main room can get rowdy on the weekends, overall great atmosphere. If a barista was rude to you at this cafe, you must have done something to really deserve it because they are the sweetest kids in town.

Really like the location. Unfortunately the baristas and the coffee shop owner are all rude. They do not seem at all interested in offering even a small amount of customer service. If I'm going to spend $3.50 on a premium espresso beverage, there are ample other cafe's in the area. Their bad attitude has lost them a potential regular customer.