Tried to get me to spend $1000 on unnecessary repairs
Stay away from the NW Jeep service department... they are corrupt. I had read that they might be trouble on another site, but figured there were a lot of positive reviews also so I took a chance. Don't make the same mistake I did.
Read more at portland.citysearch.com
I went to NW Jeep because they were a five-star rated dealer (rated by Jeep). I asked them to give my vehicle a thorough check for any problems. They came back saying it only need minor work, but later called me back and said they had "discovered" additional needed repairs, including $1000 for a leaking head gasket. This surprised me since the vehicle ran great with no signs of trouble. I couldn't afford everything at once so figured I would have a little work done for now then get a 2nd opinion. I ended up getting a 2nd and a 3rd opinion as well.
The head gasket was a total scam. When the other mechanics came back saying there was no problem, I then specifically asked them to go back and check the head gasket. Again no problem (both times). One mechanic even showed me how to check it. There were smaller bogus estimates from NW Jeep, but the $1000 was the major one that they foolishly documented. I guess they thought I was the kind of person who could afford to pay it without questioning it.
I realize dishonest mechnics are a dime a dozen (or more like $12,000 a dozen if you think of the cash outlay in using them). You would think in the internet age it would be more profitable for scam artist mechanics to just be honest, but I guess they haven't figured that out yet.