Never trust this dealer, at least
I have a 2001 ML320. First, the SUV really has some quality problems. Second, I think it's fair to say that what the people in this dealer shop care most is to make more money, not their customers. One time, a rubber band fallen off the sky roof after their repair work on it the time before. They asked for about $300 to put that rubber band back in. What can I say? And this time, the power string recall came out in Sep. 2008 according too many sites. But the service shop just did not do it in my Oct. maintenance service until it broke yesterday. Thank god I was not on the freeway. When I asked about this, they first told me that the recall was in the last day of Oct. Then they told me that they meant for another recall in Oct. And then they said they don't have to do the recall until the part actually breaks. What on earth does that rule come from?
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Also, right after my last maintenance service, the console lights went on and off for some reason. They replaced my battery in that maintenance service. I though that could be causing it. But today while my car is in the shop, they told me that it was caused by the trip computer. And it will cost me $700 to replace the trip computer. Can somebody tell me how the trip computer controls the console lights?
Folks, I'm sure I won't own a Mercedes for my next car. Even if some Mercedes models have better quality, how can their service stands up to their customer?