I was surprised to read some of the negative reviews because I had a good experience with these guys. I first went to a local shop who clearly had mis-diagnosed a complex electronic problem. The other shop thought it was a mechanical issue and I knew better, so I went to this dealer. It took a while, but it was a very difficult intermittent problem. Eventually they found it and fixed it for the estimated rate. Even though the parts cost exceeded what they first quoted me, they stuck to the original quote. I've since returned twice and have had very good service from Syd Somes in service department.

The worst customer service I ever encountered ... the bees are liars, overestimate the work, make you pay for something that should be covered under warranty and the manager is supporting them and if you don't like it ... too bad ... they will be rude to your face … nobody will take care of you.
There are 2 good reviews on this site which are from people that apparently did not have to deal with the service department ... I am sorry I purchased a Mercedes …
I paid $250 for a noisy roof seal that supposed to be covered under warranty … Yes Sir I did my homework … check the Mercedes’s internal Star Bulletin, order No. P-B-77.30/30b which is an internal service document and is addressing this issue due to customers complaints … these snakes made me pay for it … all it takes is some “special” oil …
Also rather than replacing a broken piece which costs $17 the welded it so they can charge one hour worth of labor … $125 … not to mention that they did not paint the weld so ... next year it will break again due to rust …

I have a 2001 ML320. First, the SUV really has some quality problems. Second, I think it's fair to say that what the people in this dealer shop care most is to make more money, not their customers. One time, a rubber band fallen off the sky roof after their repair work on it the time before. They asked for about $300 to put that rubber band back in. What can I say? And this time, the power string recall came out in Sep. 2008 according too many sites. But the service shop just did not do it in my Oct. maintenance service until it broke yesterday. Thank god I was not on the freeway. When I asked about this, they first told me that the recall was in the last day of Oct. Then they told me that they meant for another recall in Oct. And then they said they don't have to do the recall until the part actually breaks. What on earth does that rule come from?

Also, right after my last maintenance service, the console lights went on and off for some reason. They replaced my battery in that maintenance service. I though that could be causing it. But today while my car is in the shop, they told me that it was caused by the trip computer. And it will cost me $700 to replace the trip computer. Can somebody tell me how the trip computer controls the console lights?

Folks, I'm sure I won't own a Mercedes for my next car. Even if some Mercedes models have better quality, how can their service stands up to their customer?

Back in the day when this was run by Don Rasmussen and his son it was top notch, the best. Now it is overseen by people that would be better managers at Taco Bell. Poor. Too bad.

I recently went to Mercedes Benz of Portland and was absolutely ready to buy. However, I was really turned off by the way the sales person dealt with me. Basically you have to pay the price they ask and if you even try to negotiate they get very rude and snobby. I ended up going to Kuni BMW and loved the serivce I got.
Do not recomment it!