I needed a costume for the weekend to be taken with me that day for myself and my husband. He wasn't able to come in with me. They worked with me so thoroughly that I came away with spectacular outfits. My husband thanked me for getting him such a great costume. I got the credit for Hollywood Costumers expertise and unbelievably HUGE selection. I will definitely come back.

We ordered and paid for our costumes late November before leaving on vacation. When we returned the weather was bad I started calling on December 20 no answer no voice mail nothing. We drove from Oregon City Tuesday at noon and they were not open no explination on door no number to call except the one I had been calling. We have to leave for Bend in the morning for my daughters wedding and we do not have our costumes. This is very upsetting. I left them a note in their mai slot on Tuesday. They know that these costumes are for a wedding. I wonder how many Santa Claus were disapointed also. If anyone knows the owner please tell them to call. My number is on the inside of their door on the flooor. They have spoiled this wedding day for my daughter. I would not trust them. Sandra

Funny about the customer service comments below. I actually had one gal running around trying to help two different shoppers as best as she could, but standing next to us, right on the phone the whole time, engrossed in some personal call was the living incarnation of "what ever happened to Baby Jane". It was almost worth the trip just to look at this other character who was completely unmotivated to either help me or the other poor gal who was actually trying to help.
But that's not my gripe. Make sure they are open when they say they are, because they might not be! Even if you reserve a costume, try it on, and say "hey, I'll be back on ____, during your normal business hours to get this". they might not give a hoot. Sure, they probably assumed I had about 4 other costumes that I could pull out of my A$$ an hour before I was supposed to go to a party.

I have to pile on to echo the folks who've had bad customer service here. I called to inquire about a costume for my husband and was asked for his "coat size." I replied "large" and asked if they had the 2 costumes ideas I was interested in. The salesperson said she refused to check until I called her back with his actual coat size. I figured out that she meant dress shirt/neck measurement and asked her what a large would be (he's a teacher ok...I buy him shirts off a hangar not the shrink-wrapped suit shirts). She said...maybe 42. I said "ok, let's say he's a 42 then, do you have either of these 2 costumes?" She refused to even look until I could call her back with confirmation that my husband wears a size 42 shirt. I called back at 3:40 and they were already gone for the day (or just not answering the phone). Ummmmm.....there goes one sale out the door. If anyone with a clue about customer service is looking for a small business idea, I recommend opening a costume rental store.

Stopped by the day before Halloween, midday, we were second into the store but it filled up quickly with people and there was NO ONE at the counters. For at least five minutes we were all milling around wondering whether to walk out or not. Then a guy came out and started helping one person. There were at least three workers in the costume area and NONE came out front. After waiting for at LEAST 15 minutes more (remember, we were the second people in there!) and not being helped at ALL, not even a "I'll be right with you", we walked out.

Horrible management! Hire extra help around Halloween, for crying out loud! Are they just stupid or what? Their Halloween orders should have already been pulled BEFORE Halloween, and they STILL would need extra help for their counter around the same time. It's really amazing that they are even still in business! They must have some long-term corporate accounts or something because they treat their walk-in customers like cr*p. I can't believe a business that treats customers so poorly could survive this long.