Herzog Meier Volkswagen Volvo Mazda

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Tigertat

Friday, November 6, 2009

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Liers Cheats

Tom Herzog poor pathetic excuse for a service manager and future owner. This place is a joke and will screw you over every time. Go to Autotown Mazda or Royal Moore Mazda for first class treatment will HONESTY is there priority and you will be treated like your business matters. I bet R.A. Herzog is rolling over in his grave at the way his dealership is currently being run.

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Pros: HMMMMM. There are none

Cons: LIES CROOKS Dishonest

Recommended: Yes

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sunandsurf1013

Saturday, August 22, 2009

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Horrible Service

The salesmen and their managers were extremely rude. I was waiting for an hour before I was even seen. Their loss- I bought a car somewhere else where the people were more attentive.

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Pros: what pros?

Cons: rude salesmen

Recommended: Yes

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DB2503

Tuesday, July 21, 2009

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Excellent Customer Service

I bought a new Mazda Speed3 for my son in January 2009 which was a very positive sales experience. A problem just recently developed with second gear when downshifting after 4,700 miles so I just took in for service. Mazda corporate required an inspection report on the vehicle for transmission issues due to the low miles prior to approving to treat as a warranty item. It was noticed that there was much more than average wear on the front tires. Mazda corporate ended up denying to perform the transmission work as a warranty item claiming the vehicle was subject to much more than average driving. This was my first Mazda vehicle and needless to say I was very angy. Chris Savage, the Asst Service Mgr was extremely helpful in fighting this position. Tom Herzog, the General Mgr also did not hestitate to get involved and collectively they got Mazda corporate to change their decision and is now doing this tranmssion work under warranty. This dealership really went to bat for us and came through with this first class customer service.

Will definately buy from them again..

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Pros: Courteous Staff & Excellent Support

Cons: None

Recommended: Yes

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ML1

Monday, July 20, 2009

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Great Service!

I had a great experience at the Volvo service department. Tom Herzog and Ron were both very helpful and professional. They have my business from now on!

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Recommended: Yes

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drnicolev

Friday, June 26, 2009

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Excellent sales experience

I just bought my second VW GTI from Herzog Meier VW and had an excellent experience with my salesman, Mike Nolan.

Car buying is always an annoying and tedious experience, but this time was completely different because of the great salesman we worked with. Mike Nolan was incredibly professional and nice and had a great sense of humor. He was very attentive and took care of us during the entire time we were there. He was very knowledgeable and super helpful.

I would highly recommend anyone to go to Herzog Meier and work with Mike Nolan. We are also extremely happy with the car we purchased and will be going back to Herzog Meier for our future car purchases.

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Pros: Great salesman

Cons: location in suburbs

Recommended: Yes