Outstanding customer service
I purchased a high-end Asko washer/dryer set from the Portland store and the salesman was friendly and helpful. They delivered my new set promptly and took away my old one. To make a long story short, the dryer broke almost immediately, was fixed, and then broke again, one load later. It clearly had systemic problems, but Asko's policy was to keep fixing it, as opposed to replacing it. George Smith supported me in my assertion that I paid top dollar for a new, high-end dryer that was no longer in new condition due to the severity of the breakdowns and repairs. When Asko refused to replace my dryer, George Smith replaced it on their own dime the very next day. Wow, that's service!
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