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Portland Yellow Pages > Hot Water Heater Repairs > George Morlan Plumbing Supply
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George Morlan Plumbing Supply

5529 SE Foster Rd, Portland, OR 97206 map
(503) 771-1145
George Morlan Plumbing Supply Mojo 2/ 5
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Wednesday, February 4, 2009
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the worst customer service by dj g. at InsiderPages
I ordered some bathroom parts.Upon ordering I asked how long until I received them .The answer 7 to 10 days.3 weeks later I still do not have them.I have called numerous times, all with the promise of a call right back after they check into the order.Not one call back.I cancelled my order and just went to home depot.I would not recommend them to anybody.Not unless i did not like the person

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Recommended: Yes
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Citysearch User

Wednesday, November 5, 2008
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Good experiences for years by Jill P. at InsiderPages
We've gone to George Morlan for years and had a good experience through two bathroom remodels, a kitchen upgrade and the occasional replacement piece. They offer us good pricing and customer service. When I needed proof of purchase to follow up on a company's warranty for a faulty faucet, they were able to provide the info.

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Recommended: Yes
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Citysearch User

Wednesday, December 26, 2007
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Very poor customer service
I have been a George Morlan customer for 21 years. This used to be a great company to deal with. Not so any more, unfortunately. They still have a few (very few) really good people but most of their customer facing employees could care less about the customers they are serving. It just seems to get worse every time I use them. I had some issues that I needed taken care of and their service manager essentially told me that Morlan did not want my business. They are only in the water heater business now and that's it. Needless to say, there are lots of plumbing companies in the yellow pages and when my Morlan water heater needs to be replaced, you can be sure I won't be going to Morlan to get another one. I don't see Morlan staying in business much longer unless there is a major attitude change amongst their employees.

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Recommended: Yes
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Citysearch User

Wednesday, November 7, 2007
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Sloppy Work and Customer No-Service
We had the King install our new, top-of-the-line water heater a little over a year ago. The installers left our garage in complete disarray with nuts and bolts everywhere. They used our ladder and did not put it back. We called (5 times) to have them pick up their implements, but no one ever returned our calls. The other night we smelled rotten eggs in our garage and determined that something was wrong with the water heater. We were told that our warranty had just run out on the labor, but the part was covered. They admitted that the gas control valve was defective on this particular Bradford White product. Instead of just charging us for labor, they tacked on a service charge. We had to pay $149 for a 45 minute service call. The invoice only added up to $124, but when I called, they told me we actually had been given a special discount and the bill should have been for $174.00. They simply don't care about their customers once they sell their product.Our Sears water heater lasted over 15 years without one problem.

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Recommended: Yes
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Friday, October 26, 2007
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Our Jacuzzi tub experience. by Nils B. at InsiderPages
My husband wanted to surprise me with a Jacuzzi tub for my injured back and have it installed before our anniversary on 10-31. First of all our tub was supposed to be delivered in 7 to 10 days. It took 3 weeks. My husband saw an ad in the newspaper the following week for the same jacuzzi and he was told it was a different tub but they would reduce the price by not charging us for the heater. We received the jacuzzi and it was the wrong tub and the Manager at the Portland store said it was our fault because they shipped us a tub with the drain at the wrong end and the skirt on the wrong side. They would not take it back and it would cost us extra to restock the tub and get the right tub. This has turned into a disaster and we are very unhappy with this whole experience.

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Recommended: Yes
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Business Details on George Morlan Plumbing Supply

Categories:

Payment Types:
Visa, American Express, Master Card, Discover

Phone Numbers:
Primary Phone: (503) 771-114,
Primary Phone: (360) 694-5600,
Secondary Number: (503) 771-1145

Hours Open
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Monday 7:30am to 6:00pm
Tuesday 7:30am to 6:00pm
Wednesday 7:30am to 6:00pm
Thursday 7:30am to 6:00pm
Friday 7:30am to 6:00pm
Saturday 7:30am to 6:00pm
Sunday 7:30am to 6:00pm

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