Joe P came into our store and asked that we tension set a stone for him, but we said we did not recommend setting it that way because if the ring was bent accidentally the stone could come out. Gary Swank specifically told Joe that more metal should be added, but he was not willing to change the design. Because he had been warned of the risks and said he was willing to accept them, we went ahead and made the ring. A few month later his wife, who was a PE coach, was playing volleyball when the ring accidentally flew off of her finger and into the air. It came down and landed on the concrete in the wrong place bending the ring and causing the stone to fall out. Joe came back to us with the stone and ring and wanted it repaired. We were not willing to re-set the stone without adding extra support to improve upon the design he had originally come in with. Joe was not willing to listen to us, and wanted it made the exact same way. Eventually he left the store and within 2 hours he posted around 20 reviews trying to ruin our reputation. We tried to contact him after that but he has not responded to this day. We have been able to get all the other reviews removed, but unfortunately the administrators of this website have not been willing to take it down yet. We have been in business for over 30 years, and would not have lasted any where near this long if we didn't do good work. Please come into the store or visit www.garyswank.com in order to get a better idea of what the real Gary Swank Jewelers is like.

-Grayam Swank (Gary Swank's son)

After having an engagement ring and two band made at Gary Swank Jewelers, I would strongly urge shoppers to go elsewhere. Only a few months after having the ring the diamond came out. After bringing the diamond and ring to GS, I was told that I would need to pay for the repairs and the fact it came out was my fault. Multiple jewelers said that it was because the diamond was not set properly. Most other jewelers will guarantee their work GS does not. His customer service is very poor. He attention to detail also poor. He does not take the time to ensure stones are oriented for best appearance, set stones in a way to prevent dirt from being trapped and losing their brilliance, and many other things a person would hope their jeweler to do. Go elsewhere where you will find better pricing, customer service, and most importantly someone who will stand behind their work.

My fianc???? got my engagement ring from Gary Swank and we are very happy with the entire process and product. They have a huge archive of original designs that are interesting and elegant. They also took a lot of time to understand what we wanted, what we were looking for and what our budget was. They even managed to create the ring in an incredibly short amount of time so it would be ready when my fianc???? wanted it. When I went in to get it resized I had the ring back in a matter of hours. On top of it all, the people are extremely friendly, don't put any pressure on you, seem to love what they do and create great products.