Wednesday, October 8, 2008
My experience with the Pearl Women's Center was exceptionally good and I am speaking from a health care professionals point of view- I've worked in the health care field (in a Hospital) for the last 16 yrs and the customer service provided by the office staff, nursing staff, anesthesiologist and Dr. Rosenfield was excellent. However, It was my granddaughter that was the patient and not I. I attended the pre-op appointment and stayed in the waiting area during surgery. Dr. Rosenfield was wonderful with my granddaughter- he was comforting and confident. He took the time to explain the whole surgical process from arrival to discharge. Dr. Rosenfield was thorough and answered all our questions. My granddaughter felt comfortable under Dr. Rosenfield's care, as we all did. During the surgery - the entire staff were attentive and available. We were updated often as the surgery progressed. After the surgery, Dr. Rosenfield came out to the waiting area and spoke to all of us- he was professional and caring. As I stated before- I have worked in a Hospital setting for the past 16 yrs and I know the difference between good and bad customer service. I've also spent years working with a variety of health care providers, office staff, nursing staff and physicians. The Pearl Women's Center provided our family with excellent care. A heart felt Thank-you to Dr. Rosenfield for his expertise and to all his staff for taking such good care of my granddaughter.
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Pros: excellent care from all staff- very comfortable waiting area- warm, caring and professional atmosphere -
Cons: parking a bit tight