Friday, February 15, 2008
Ignore the previous posts that were obviously written by employees- who remembers everyone?s name, if in fact you really did have a great time? I remember names because I had to call the dealership almost 50 times.
Read more at portland.citysearch.com
Hannah Jeep in Vancouver is the worst experience of my life. I bought a new ?08 from them in Feb of 2008. We searched the loss leaders in the Oregonian and found what we were looking for, the ad said ?guaranteed in stock,? so we drove up to Vancouver from Oregon. Presented the sales man (Jose) with the ad and were informed that they did not have any of the vehicles that were ?guaranteed in stock.? Only after threatening the sales manager (Tim) with false advertising did he find one. However, we could not see it without first purchasing it since it was coming from another dealer, so we test drove another ?comparable? jeep and the viewed the specks on the one he could get. It was white with dark interior; we singed our paper work ? paid cash and were told that the car would be delivered to us that night.
No car that night and no phone call. First thing the following morning I called the dealership and was told that Jose would not be in until noon and Tim refused to take my call. But the man on the phone (Lance I believe was his name) told me the car would be to the dealership at noon. At 12:15 Jose calls me to tell me that the car will be there at 2. Steaming mad, I get off the phone. Then at 2 Jose calls to tell me that the car I was sold (I have all paperwork, title and registration with a VIN number) they can?t get. But Tim will find me a different one. It took 3 days of hell and finally a threat to report it stolen. Then we had to get a ride back to Vancouver to pick up our jeep at 8 pm even after they said they would deliver it. We never even got so much as an apology. I would never never deal with Tim the sales manager at Hannah Jeep in Vancouver- the guy is a sleeze ball. Completely unprofessional not to mention illegal.
Cons: unprofessional, bad selection, illegal practices, the run around, dodging calls the list goes on and on