I bought a car from dick says yes and it broke down 3 day later then they put it in their shop and its still not right bad deal all around

We were told the exact car we were looking for was on the lot only to sit for over an hour listening to reasons why we should buy a much more expensive car. The car we wanted was never on the lot and according to them there were no Honda Civic EXs in the Portland Metro Area. They were wrong, that night we bough a Honda Civic EX with Navi from Stirling Honda and had the best experience possible.

Horrific company - go to Citysearch and look at any one of their dealerships to see how they spam the *daylights* out of that place.

Notice how every one of their reviews mentions which salesman they used, and recommends them?  Coincidence?  And have you ever seen so many 5-star reviews?

If you go to see them, that's the sort of people you'll be dealing with.

A few months ago I purchased a 2007 Chrysler 300C from Dick Hannah Chrysler. This buying experience took to long to make the deal and go through the finance part, but even with this negative, the overall buying experience was pleasant and made me think I had found a new dealership to make future purchases. A couple of weeks ago I rode my Harley into the Dick Hannah dealership in Vancouver to look for a Dodge Laramie. I greeted five sales personnel taking a smoke break. I inquired about the Laramie. Of the five standing there, only Bill Farra showed any interest in me. Bil pointed me in the right direction to look at the only pre-owned Laramie on the lot, he wasn't sure of the price. It wasn't what I was looking for so I went inside the dealership and found Bill on the computer looking up the asking price of the pre owned Laramie and trying to find me a Laramie in their inventory. I was impressed that Bill was trying to help me even though he knew I wasn't going to buy until I was able to show my wife the truck. I have to shorten this up. There was a Laramie pickup sitting in the show room that was exactly what I wanted and and more. I left and came back the next day with my wife. No pressure to stay and have my wife come down that day. After the test drive I told Bill he had two hours to make the deal including finance or I wouldn't buy because I wasn't going to use several hours of my time to make a simple purchase. Bill went back and forth several times with the sales manager's and my offers and counter offers. He was very fast and informative during the deal. The deal was made with some time to spare. I got what I wanted for my trade and paid just a little more than I wanted to. Curtis in Finance finished up the deal. He was having some printer problems, but still had me out of the office and into my brand spanking new 2010 Dodge Laramie in just a few minutes over my two hour limit. I allowed for the printer problems which Curtis couldn't control. Since my purchase I have had to deal with the Dick Hannah Service Department. There was a minor issue with the brakes on my new truck. The service department was easy to deal with and fixed the problem. When I buy a car for my son, I will be going to Dick Hannah Dodge in Vancouver. Thanks Bill and Dick Hannah for all your help and professionalism during and after my vehicle purchase.

I had been watching the internet for a used crossover SUV that would meet my needs for a second car. I saw one I was interested in at Dick Hannah Chrysler/Jeep. So I called them at 8AM and Bret answered the phone. Everyone was in the middle of a meeting and Bret was very informative to talk to about the car. He made an appointment for me to see the car I liked within a few hours. I ran a CARFAX and checked the KBB price from home on the car so I knew what to expect when I got there. When I arrived at the dealership, the car was ready for me to test drive. They were knowledgeable about the car and presented it to me honestly. I worked with Kim, then Tim and Bret once I decided I liked the car, and the purchase went very well. They were very friendly, courteous, and even bought me lunch while the paperwork was being finished. They found me a better interest rate than my bank was offering! Yeah!
I really like the car, and I feel I got it for a very good price. It was an excellent experience overall.

My husband and I stopped by the Jeep dealership to see an Acura we had seen advertised on line. We met a sales person named Richard Furst. He showed us the car we came to look at and a couple others to that he thought might work for us as well. We enjoyed our time with Richard, but we wanted to look around before jumping into a final decision on our next car. He asked us to give him 15 minutes to show us all the details on what he could do. I thought for sure, this is where the high pressure, steal your trade keys part comes, so I said I would let him know if we didn't find anything better. To make a long story short, we spend about 25 mintues and we found out everything we needed to know about our trade, our payment and what we should expect if we decided to come back. Tim Rock was the manager we worked with, and he was in tune with everything Richard said we should expect. He did not pressure us in any way, and never told us "this price is only good for today" which I hate with a passion. He let us leave without hassle, and said he didn't think we would find a better deal. He was right, and we came back the next day to buy the car. Richard was out, but Tim introduced us to Richards partner. His name was Keith, sorry I can't remember the last name, but he was just a pleasant as Richard. He helped us get in and out, he bought us lunch at the deli while he was getting all the copies of our info and the paper work ready. We ate, signed our paper work, and Keith spent about 30 minutes showing us all the ins and outs of the car. When Keith asked me to write a review, I promised I would be happy to. Sorry so long, and sorry I can't remember Keith's last name, but this was by far the best buying experience My husband and I have ever had, and we have bought a lot of cars.

Thanks again Richard, Tim, Keith, and the hot rod lover from Bend that did our paper work.

Susan and Jack Brown of Brush Prairie Washington
new "Customer for Life"