Beware of double-billing
Read more at portland.citysearch.com
Meh, pocket change.
At least that's what Broadway Body and Paint seemed to think when they double-billed me almost $3,300 -- and then wouldn't take the time to look into their books to find and fix their error.
At least I HOPE it was an error...
Funny, though -- they charged me the $3,300 even AFTER they had already cashed an insurance check for the full payment for the same repairs.
As my 6-year-old daughter would say: "What thah...?"
Anyway, I discovered the error a month later when I called the insurance company, and they said the claim had long been paid. I figured Broadway Body and Paint would fix the error immediately, and, I dunno, maybe apologize?
Instead, they insisted that I call my bank and the insurance company and get check numbers and dates before they would issue a refund. (Hey, it's a good thing it's so much fun to talk to bankers and insurers!)
When I told Broadway Body and Paint that I'm a busy single parent and didn't have time for this type of research, they insisted that it would be harder for them to look into their OWN accounting and find their error. I had to prove it myself.
Again, hmmm... Would they take the time to notice if *I* had been the one who came out $3,300 ahead? I'm thinking probably. But they didn't seem to think my $3,300 was worth a little research on their part. Wow!
Given no other choice, I did the research (argh) and called them back with the information they said they needed. Since it was their error I was fixing, I also said that I'd appreciate a little token of thanks for my time -- a tank of gas, perhaps, or a few car washes. My time is worth a lot more than that -- and what's $20 when you have just almost taken $3,300?
But instead of a token "sorry," they mailed me a check with no goodies, and not a single word of apology.
Maybe I'm old-school, but if I double-billed someone $3,300, I'd be on my knees asking for their continued business.
But I guess if you're Broadway Body and paint, you don't need it.
[NOTE: The reason I gave 2 stars instead of one is that, while the customer billing service I got sucked, the initial customer service was good, and the repair was actually well done. ... Just not TWICE as well done.]